Aquamark is committed to protecting your privacy and maintaining the security of your personal and business information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our document watermarking services.
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Information We Collect
Personal Information
We collect information you provide directly to us, including:
- Name and email address
- Company name and business information
- Billing and payment information
- Account credentials and preferences
Usage Information
We automatically collect certain information when you use our services:
Note on IP Tracking: We may log the IP addresses of document recipients to detect repeated suspicious behavior. These logs are used solely for fraud prevention, are not tied to the identity of the uploader or user account, and are automatically cleared every 14 days.
- IP address and device information
- Browser type and operating system
- Pages visited and features used
- API usage patterns and timestamps
Document Security: We do NOT store, access, or retain copies of your uploaded documents or watermarked files. All documents are processed in real-time and immediately deleted from our servers.
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How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our watermarking services
- Process payments and manage your account
- Communicate with you about service updates and support
- Monitor usage and prevent abuse of our platform
- Comply with legal obligations and resolve disputes
- Develop new features and enhance user experience
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Information Sharing and Disclosure
We do not sell, rent, or trade your personal information. We may share your information only in the following circumstances:
Service Providers
We work with trusted third-party service providers who help us operate our business, including:
- Payment processors
- Cloud hosting and infrastructure providers
- Database and storage services
- Customer management and support platforms
Legal Requirements
We may disclose your information if required by law or to:
- Comply with legal processes or government requests
- Protect our rights, property, or safety
- Prevent fraud or abuse of our services
- Enforce our Terms of Use
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Data Security
We implement industry-standard security measures to protect your information:
- End-to-end encryption for all data transmission
- Secure servers with regular security audits
- Access controls and employee training
- Regular backups and disaster recovery procedures
- Multi-factor authentication and secure access protocols
Zero Document Storage: Our security model is built on the principle that we never store your documents. This eliminates the risk of data breaches involving your sensitive files.
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Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Remember your preferences and settings
- Analyze website traffic and usage patterns
- Improve our services and user experience
- Provide security features and prevent fraud
You can control cookie settings through your browser, though some features may not function properly if cookies are disabled.
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Your Rights and Choices
Depending on your location, you may have the following rights regarding your personal information:
Access and Portability
- Request access to your personal information
- Receive a copy of your data in a portable format
Correction and Deletion
- Correct inaccurate or incomplete information
- Request deletion of your personal information
- Object to or restrict certain data processing
Communication Preferences
- Opt out of marketing communications
- Update your contact preferences
- Withdraw consent where applicable
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Data Retention
We retain your personal information only as long as necessary to provide our services and fulfill the purposes outlined in this policy:
- Account information: Retained while your account is active and for up to 3 years after account closure
- Payment information: Retained as required by law and our payment processors
- Usage logs: Retained for up to 2 years for security and analytics purposes
- Support communications: Retained for up to 5 years
Remember: We never retain your uploaded documents or watermarked files - these are processed and immediately deleted.
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International Data Transfers
Aquamark is based in the United States. If you are accessing our services from outside the US, please be aware that your information may be transferred to, stored, and processed in the United States and other countries where our service providers operate.
We ensure appropriate safeguards are in place for international data transfers, including:
- Standard contractual clauses approved by relevant authorities
- Adequacy decisions where applicable
- Other legally recognized transfer mechanisms
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Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information promptly.
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Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by:
- Posting the updated policy on our website
- Sending email notifications to registered users
- Displaying prominent notices in our application
Your continued use of our services after any changes indicates your acceptance of the updated policy.
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Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: